Terms of Service

These Terms of Service ("Terms") govern your access to and use of the DataShield GTM platform and related services (collectively, the "Service") provided by DataShield Inc. ("DataShield", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you represent that you have the legal authority to enter into these Terms on behalf of yourself or the organization you represent. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

DataShield GTM is an AI-native go-to-market platform that provides customer relationship management (CRM), pipeline management, multi-channel outreach, contact enrichment, revenue intelligence, and related business tools. The Service includes web-based applications, APIs, AI-powered features, and integrations.

3. Account Registration

To use the Service, you must create an account via our SSO authentication system. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

4. Subscription and Payment

Access to the Service requires a paid subscription. Subscription details, including pricing tiers and feature availability, are outlined on our pricing page. By subscribing, you agree to pay all fees associated with your selected plan.

• Subscriptions are billed on a monthly or annual basis as selected at the time of purchase
• Annual subscriptions offer a discounted rate and are billed in advance for the full term
• All fees are non-refundable except as expressly set forth in these Terms or as required by law
• We reserve the right to modify pricing with 30 days' written notice

5. Free Trial

We may offer a free trial period for new accounts. At the end of the trial period, your account will be converted to a paid subscription unless you cancel. No credit card is required during the trial period.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Send unsolicited commercial messages (spam) through the Service's outreach features
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any aspect of the Service
• Use the Service to store or transmit malicious code
• Resell, sublicense, or commercially exploit the Service without authorization

7. Data Ownership and Privacy

You retain all rights to the data you input into the Service ("Customer Data"). We do not claim ownership of your Customer Data. Our use of your data is governed by our Privacy Policy.

• You grant us a limited license to use Customer Data solely to provide and improve the Service
• AI features may process Customer Data to provide enrichment, scoring, and intelligence — this processing is performed solely for your benefit
• We will not sell your Customer Data to third parties
• Upon account termination, you may request export of your Customer Data for 30 days

8. AI Features and Limitations

The Service includes AI-powered features including contact enrichment, signal detection, outreach drafting, and pipeline analysis. You acknowledge that:

• AI-generated content and insights are provided as suggestions and should be reviewed before use
• AI features may produce inaccurate or incomplete results
• You are responsible for reviewing and approving all AI-drafted communications before they are sent
• We do not guarantee the accuracy of AI-generated enrichment data or predictions

9. Integrations

The Service may integrate with third-party services (e.g., Salesforce, Slack, email providers). These integrations are provided for your convenience. We are not responsible for the availability, accuracy, or security of third-party services.

10. Service Level and Availability

We will use commercially reasonable efforts to maintain Service availability. Enterprise customers may be eligible for a separate Service Level Agreement (SLA) with specific uptime guarantees and remedies.

11. Intellectual Property

The Service, including its design, features, code, documentation, and AI models, is owned by DataShield and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DATASHIELD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify and hold DataShield harmless from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

14. Termination

Either party may terminate these Terms at any time. Upon termination:

• Your access to the Service will be disabled
• You may request an export of your Customer Data within 30 days
• After 30 days, we may permanently delete your Customer Data
• Provisions that by their nature should survive termination will survive

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated Terms.

17. Contact

For questions about these Terms, contact us at support@myorg.ai.